SiS Training & Consulting Ltd (NZQA provider 7677) is committed to the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 and to the best outcomes for our learners.
Our mission is to provide timely, effective and practical training and consulting services fit for purpose to the aviation, maritime and seafood industries. We are committed to practical, hands-on training, timely communication, excellent achievement rates, and the care and support of our students. Every learner receives a Training Handbook with a full contacts list — including the business owner's direct email and phone number — so support and feedback are always one step away.
| Code outcome | How we meet it | 2025 self-assessment |
|---|---|---|
| 1. Learner wellbeing & safety system | Comprehensive Business Plan and QMS; rated a Category 1 provider in 2012, 2016 and 2021. Quality, safety, risk and reliability go hand in hand with effective leadership and a strong organisational culture. Full contacts list — including the business owner — in every Training Handbook. | Well implemented |
| 2. Learner voice | As a small PTE, the student voice is heard informally through tutors and direct contact with the Managing Director and Administration, and formally through course/tutor evaluations and graduate outcomes. The Student Handbook details the grievance process. No formal complaints have been raised; informal suggestions are actioned. | Well implemented |
| 3. Safe, inclusive, supportive environments | Our candidate guidance and support policy ensures every learner has appropriate support to meet their goals, backed by harassment and complaints policies. All programmes are competency-based and workplace-related, with tutors working closely with students; suggestions are reviewed by the Academic Committee. | Well implemented |
| 4. Learners are safe and well | Health and safety of learners is covered by dedicated policy. Training is practical and project-based, aligned to industry employability, building learner confidence with directly relatable skills. Critical incidents recorded for 2024 and 2025: zero. | Well implemented |
| Overall | Course completion results, outstanding survey feedback and the absence of complaints show SIS effectively supports students to succeed — whether toward an MNZ licence, seafood processing or aviation training. All permanent and contract staff are informed of the Code's requirements. | Well implemented |
SiS is not a signatory to the Code of Practice for international students and does not provide student accommodation.
Course evaluations, learner suggestions and programme improvements are reviewed by our Academic Committee. The committee's annual report is available below.
Request the Academic Committee report
If you have a concern or complaint, please contact us directly — our philosophy is to work with you to reach a satisfactory outcome. Full grievance procedures are set out in the Student Handbook. You can also contact NZQA at any time via nzqa.govt.nz.
